Citizens Can Request Road Work Through Governor’s SWAT Program

To most people, SWAT stands for Special Weapons and Tactics and is associated with bad situations.

In the West Virginia Division of Highways, SWAT stands for Safety With Action Today and is a simple, expedient way for citizens to request road repair.

Lisa Kisamore, District Five SWAT Coordinator, presented an overview and description of the program to the Hardy County Commission on Wednesday, Nov. 4.

District Five consists of Hardy, Hampshire, Grant, Mineral, Morgan, Berkley and Jefferson counties. 

“Through SWAT, concerns are directly routed to the correct district or department without the citizen having to look up the contact information,” Kisamore said.

Citizens can call, email, send a letter or access the website to record their requests. Requests are processed Monday through Friday from 7:30 a.m. to 4 p.m. 

Once the request has been received, it is forwarded to the District Engineer Lee Thorne, Maintenance Engineer Travis Ray and Kisamore, as District SWAT Coordinator. The SWAT Coordinator then forwards the request to the appropriate department for investigation and action.

“The department has seven days to respond with a resolution and an estimated completion date, if work is needed,” Kisamore said. “If the concern is snow removal or ice control, the concern is addressed the same business day.”

A copy of the response is sent to the SWAT coordinator as well and is logged into the Charleston Correspondence Office.

The SWAT coordinator also receives a copy of notification that work has been done. If there is a delay, the citizen is notified with an updated completion date. Those notifications are also noted at the Charleston office.

“Since 2018, the District Five SWAT Office has handled 2,755 citizen concerns,” Kisamore said. “This does not include requests that have come directly to the district office or individual county offices in person, by phone, letter or email.”

To reach the SWAT program to request road work use the following:

Phone: 1-833-WVROADS (1-833-987-6237)

Website: transportation.wv.gov/wvroads

E-mail: wvroads@wv.gov